Return Policy

At Vivien Ramsay, our refund policy is applicable exclusively to items exhibiting manufacturing defects. To qualify for a refund, items must be in their original packaging and maintain their original condition. We can accept returns under this criterion within 10 days from the date of delivery.

Kindly inform us of the issue by sending an email to Upon receipt of your email, we will promptly provide you with a shipping label for the return process. Once we receive the defective item, you will have the option to choose between a full refund or a replacement, according to your preference. Your satisfaction is our priority, and we are committed to ensuring your experience with Vivien Ramsay meets your expectations.